~30/month
Enterprise support cases
Handled approximately 30 AWS support cases per month across Amazon Connect and AWS Amplify while maintaining strong customer satisfaction.
Behnam Ardakanian
Former AWS Cloud Support · Customer Success · Technical Account Management
Helping enterprise customers succeed with technology and AI.
MBA candidate with enterprise cloud support experience, translating customer needs into clear solutions, improved workflows, and measurable business value.
About
Technical fluency.
Business perspective.
I’m an MBA candidate and Computer Information Systems graduate pursuing Customer Success and Technical Account Management roles. I enjoy understanding customer needs, explaining technical issues clearly, and helping people put technology to work.
I’m learning how to apply AI to everyday business workflows, combining hands-on development with business judgment. My focus is practical: useful tools, clear documentation, and better customer experiences.
Business and requirements analysis
AI-assisted workflow design
AWS troubleshooting and support
Python application development
Technical documentation
Customer and stakeholder communication
2,500+
Students represented
Represented 2,500+ students across six engineering and computing departments, advancing data-informed recommendations on technology, resources, and student needs.
1st
City resource hub
Helped shape San Ramon’s first centralized online resource hub for residents ages 18–25 by advising city leaders on young-adult engagement.
View the City resource pageExperience
Where technology meets service.
Graduate Student Assistant
Built multiple AI-assisted tools that helped one professor prepare several Canvas courses for the next semester, reducing course-setup time from hours to minutes and documenting the workflow for repeatable use.
Cloud Support
Handled approximately 30 enterprise support cases per month across Amazon Connect and AWS Amplify, maintained strong customer satisfaction, and coordinated frequently with engineering teams and Technical Account Managers on daily high-severity cases. During one weekend incident, partnered with a TAM to help reduce downtime for an enterprise customer.
Cloud Support Intern
Completed a three-month internship in Portland, Oregon, gaining hands-on experience with core AWS services through structured training, technical support scenarios, and solution documentation.
Featured projects
From user needs to working products.
Main featured project · MBA strategy simulation · Python · PySide6
Startup CEO Simulator
Created an offline MBA strategy simulation where players lead a fictional SaaS company through 12 quarters, setting price, marketing, product investment, hiring, and funding through a transparent rules engine. Seeded market events, board dilemmas, three board objectives, and an exportable PDF board report make each run an interactive case study.
Business relevance: Shows how pricing, hiring, product investment, and funding trade off growth, runway, and founder ownership.
View main project on GitHub
Customer success analytics · Python · PySide6 · SQLite
Customer Success Intelligence Dashboard
Built a desktop dashboard using fictional SaaS customer data, with explainable health scores, 12-week health trends, multi-signal risk detection, ARR-at-risk and renewal-window analysis, Customer 360 views, and recommended actions.
Business relevance: Demonstrates account prioritization and analysis of recurring revenue at risk.
View the dashboard on GitHub
Business decision support · Python · PySide6 · Monte Carlo
MarginPilot
Built a local-first profit scenario analyzer with live KPIs, optional price elasticity, break-even and price-sensitivity analysis, reproducible Monte Carlo simulations, and one-page PDF executive summaries.
Business relevance: Connects pricing, demand, cost, and marketing assumptions to financial tradeoffs.
View MarginPilot on GitHub
Side projects
Privacy-first desktop tools in Python and PySide6.
- On This Day Photo Viewer Resurfaces local photos and videos captured on the same day in prior years.
- Photo Library A fast, private photo and video library that stays smooth with 50,000+ items.
- HEIC to JPG Converter Batch-converts HEIC and HEIF photos to JPEG locally, preserving metadata.
Leadership
Representing students and strengthening communities.
Campus · August 2025 — May 2026
Graduate Business Association & Council of Graduate Students
Supported budgeting and expense administration for the Graduate Business Association and coordinated graduate-student outreach and events through the Council of Graduate Students.
Community · 2023–2024
Young Adult Community Advocate
Collaborated with City of San Ramon leaders to identify engagement gaps for residents ages 18–25 and develop recommendations for a centralized online resource hub.
Campus · August 2021 — May 2022
Student Senator
Represented more than 2,500 students across all six ECC departments, partnering with deans and university committees to advance data-informed recommendations on technology, resource allocation, and student needs.
Open video in Google DriveFeatured video
Student leadership across the College of ECC
A brief profile of my service as student senator for the College of Engineering, Computer Science, and Construction Management, representing more than 2,500 students across six academic departments.
Education, credentials & recognition
A foundation in business and systems.
2026
Master of Business Administration
California State University, Chico · AACSB Accredited
2023
B.S., Computer Information Systems
Minor in Business Administration · CSU Chico
Spring 2023
BlackBoard Insight · Academic Capstone
Developed a Python application that used web scraping to calculate course grades, plan final-grade targets, and estimate semester GPA across points-based and weighted grading systems.
View Capstone Poster
Jun 2026
Google AI Professional Certificate
Google Career Certificates · Coursera
View Credential
May 2025
IT Support Professional - Certificate of Achievement, Highest Honors
Las Positas College
View Credential
Aug 2022
AWS Certified Cloud Practitioner
Amazon Web Services Training and Certification
View Credential
Oct 2025
30 Under 30 Alumni Recognition Program
San Ramon Valley Unified School District
Recognized for exemplary accomplishments and contributions to the community.
View Award
Let’s connect
Interested in connecting customer needs, technology, and business outcomes?
I’m seeking associate-level opportunities in Customer Success and Technical Account Management where I can combine enterprise cloud experience, customer advocacy, and practical problem-solving to help customers achieve measurable value.
Open to hybrid roles beginning January 2027
Associate Customer Success Manager · Associate Technical Account Manager
Available to travel · No visa sponsorship required